FAQ

HOW DO I PAY EXACOM FEES BY CHECK?
Click on the "Buy Now" button for the service you require for the first month. Then send us you check on the mail for the following months (1, 2, 3, 6 or 12 months at a time). 

In the US, please make checks payable to ExaCom.net and send to:
exaCom.net
3325 Creek Circle, Guntersville, AL, 35976.

In Canada, please make cheques payable to Gori Canada Diffusion and send to:  
Gori Canada Diffusion
12030 RR 4 Acton, ON, L7J 2M1.

If you want your service to start immediately, please call us at: 1 866 392 2661.

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HOW MANY E-MAIL ADDRESSES DO I GET WITH A WEB-HOSTING PACKAGE?
With Basic, Advanced, E-commerce and MultiMega packages you get FREE POP3 E-mail address.
Each additional Email is 60¢.

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DO YOU HAVE A LOCAL NUMBER IN MY AREA?
We have local numbers in all major US cities and a number of Major cities in Canada.  Click here for the list. If you are on dial-up, please be patient.  It will take up to a minute to load.

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HOW LONG DO HOSTING PACKAGES TAKE TO INSTALL?
It can take up to 24 hours after the hosting package is setup or after the domain has been transferred for the website to be viewable on the internet.

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WHAT IS THE  IP ADDRESS OF THE HOSTING PACKAGE?
We use virtual host directives in setting up hosting packages. All hosting packages share the same IP at this time. This IP is not independent to any hosting package, it is only the IP of the server.

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WHY CAN'T I SEND MAIL THROUGH smtp.mydomain.com?
Our servers only support outgoing mail for customers that are dialed into our network. If you have a hosting package, but not dial-up, you will want to send mail through your dial-up providers SMTP server.

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IS THERE A SETUP FEE FOR THE DIAL-UP AND WEB HOSTING SERVICES?
There is no setup fee neither for dial-up nor for web hosting.  There is however a setup fee of US$15.99 if you require a Static IP address.  See table below.

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WHY ARE YOUR FEES SO LOW?
We are determined to be competitive.  We have very low overhead and do not accept credit cards, to avoid "hidden" costs to our customers.  When we can provide a service that is worthwhile to our customers, we pass it along either for free or very close to our cost.  We hope you appreciate that, and spread the good news through word of mouth.  Thanks.

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WHAT ARE YOUR SERVICE FEES? See: Service fee table.

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