FAQ

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HOW DO I START MY UNLIMITED DIALUP SERVICE?
Please cut&paste the form below and send us a message including the following info:

Dear ExaCom.net:   I would like to start my service:	__ At the beginning of the next calendar month   __ Immediately
I require a POP3 E-mail account	__ YES                                      __NO
My address is:   ___________________________   ___________________________	CITY:         _______________    STATE      _______________   ZIP/CODE ______________
My Telephone # is:  __________________	I have Viewed and AGREE with the policies of   ExaCom.net:                            _______________________                                         Print Your Name
I will mostly access the Internet from the   following area code(s):	________     _________
My preferred form of payment is:	1. ___ Cheques by mail   2. ___ Automatic draft from my US checking account   3. ___ Through the Club of Canada

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CAN I PAY EXACOM FEES BY CHECK?
Yes, absolutely.  To keep your costs low, we do not accept credit cards.  However you can send a check on the mail:

1. In the US, please make checks payable to ExaCom.net and send to:
exaCom.net
3325 Creek Circle, Guntersville, AL, 35976.

In Canada, please make cheques payable to Gori Canada Diffusion and send to:  
Gori Canada Diffusion
12030 RR 4 Acton, ON, L7J 2M1.

2. With your authorization, we can also issue monthly drafts from your Checking account.  Please send us a scanned copy of one of your canceled checks as a .JPG or .GIF attachment.

3. We accept IMMEDIATE payments through www.ClubOfCanada.com.  A free membership with the Club of Canada allows you to make your payments directly on the net once you have become a member and opened an account.

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MUST I GO TO THE EXACOM.NET HOME PAGE WITH EACH CONNECTION?
No.  You use your standard internet connection dialer (to dial a local number) and your browser can go directly to your home page, as you defined it.
For example, if you are using Internet Explorer, you can define your default home page under "Tools" – "Internet Options" – "Home Page".

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DO YOU POST ADS IF I CONNECT THOUGH EXACOM?
No. Absolutely no advertising. ExaCom does not profit from advertising.  No advertising of any kind will be sent to you by exaCom.  No Pop-up Windows, No Banners, No messages, No E-mails.

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DO I NEED TO DOWNLOAD SOFTWARE FOR MY DIAL-UP CONNECTION?
No. You setup your PC's internet dialer to call the local telephone number exaCom provides you with.
We can provide detailed instructions to you by E-mail, by Fax or by phone.

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HOW MANY E-MAIL ADDRESSES DO I GET WITH A WEB-HOSTING PACKAGE?
With Basic, Advanced, E-commerce and MultiMega packages you get FREE POP3 E-mail address.
Each additional Email is 60¢.

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WHAT ARE FP (FRONTPAGE) EXTENSIONS?
If you are using Microsoft FrontPage, then you can minimize your web-maintenance costs by using FP Extensions on the Server.  These allow your PC's FrontPage application to communicate with the server.   You can publish a whole multi-page site by pushing a single button.   Very useful! And FREE.  Ask for loading FrontPage extensions when opening a web hosting account.

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DO YOU HAVE A LOCAL NUMBER IN MY AREA?
We have local numbers in all major US cities and a number of Major cities in Canada.  Click here for the list, but be patient.  It will take up to a minute to load.

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HOW LONG DO HOSTING PACKAGES TAKE TO INSTALL?
It can take up to 24 hours after the hosting package is setup or after the domain has been transferred for the website to be viewable on the internet.

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WHAT IS THE  IP ADDRESS OF THE HOSTING PACKAGE?
We use virtualhost directives in setting up hosting packages. All hosting packages share the IP of '216.127.146.15' at this time. This IP is not independent to any hosting package, it is only the IP of the server.

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WHY CAN'T I SEND MAIL THROUGH smtp.mydomain.com?
Our servers only support outgoing mail for customers that are dialed into our network. If you have a hosting package, but not dial-up, you will want to send mail through your dial-up providers SMTP server.

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IS THERE A SETUP FEE FOR THE DIAL-UP AND WEB HOSTING SERVICES?
There is no setup fee neither for dial-up nor for web hosting.  There is however a setup fee of US$15.99 if you require a Static IP address.  See table below.

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WHY ARE YOUR FEES SO LOW?
We are determined to be competitive.  We have very low overhead and do not accept credit cards, to avoid "hidden" costs to our customers.  When we can provide a service that is worthwhile to our customers, we pass it along either for free or very close to our cost.  We hope you appreciate that, and spread the good news through word of mouth.  Thanks.

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WHAT ARE YOUR SERVICE FEES?

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