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Technical
Support
ExaCom.net will provide reasonable phone support between 8:00am and
8:00 pm (PST). We will also make all efforts to answer all customers
questions and fulfill all customer requests within 24 hours of the
issue being brought to us. We provide support by email. We are your
contact to the networks and will communicate with them in a speedy
fashion to fix all customers issues to the best of our ability and
make you aware of all known issues prior to your customers
contacting you with questions.
Reasonable support is deemed not to exceed one hour per month, but
every reasonable effort shall be made to help the customer in excess
of that amount in case of malfunctions or emergencies.
Service
Level Agreement
ExaCom.net makes available to all customers a service level
agreement pertaining to our equipment.We
guarantee 99% uptime within the year and 95%+ each month. If we fail
to reach this percentage we agree to credit the customer back for
services they have purchased according to the formula stated in the
Agreement that is sent to you, at the time a service is purchased.
We pride ourselves on having high uptime and want you to be happy
with all services purchased through exaCom.net.
Privacy
Policy
We
regard our customers’ privacy as one of our most important values.
We want you to know how we protect customer information and what
choices you have about its use.
We believe our Privacy
Policy
should give you confidence whenever you use exaCom.net services.
Privacy
Cmmittment:
We
are committed to protecting your personal privacy.
Our Privacy Policy summarizes and
clarifies that commitment: how we safeguard your privacy, how we
treat personal information, and what choices you have. We understand
that for you to take full advantage of the benefits of the internet,
we must do everything we can to ensure that your privacy is assured.
We use Google
Checkout, for your safety.
Basic
Hosting Package(50MB plus 1 FREE Pop3 E-mail box):
U.S.$3.99 per month!
Advanced
Hosting Package (200MB plus 2 FREE Pop3 E-mail boxes):
U.S.$4.99 per month!
E-commerce
Hosting Package (500MB plus 5 FREE Pop3 E-mail boxes):
U.S.$7.99 per month!
MultiMega
Hosting Package (1000MB plus 10 FREE Pop3 E-mail boxes):
U.S.$11.99
per month!
